Booking Policy, Terms and Conditions

Planning a safari is a special journey, and we want you to feel secure every step of the way. Our booking policy and terms are designed to be clear, fair, and transparent—so you always know exactly what to expect. From deposits and payments to cancellations, refunds, and responsibilities, everything is outlined with honesty and care. We believe trust is built on clarity, and our goal is to make your safari arrangements stress-free. Please take a few minutes to read through this section before confirming your booking. If anything is unclear, our team is always available to answer questions and guide you through the details.

Booking Policy, Terms & Conditions

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Booking Procedure

Once you are satisfied with your Itinerary and Quote, we shall require written confirmation from you in order to Confirm your Tour. We will then proceed to reconfirm availability of all your Provisional Bookings and advise you accordingly. Once confirmed, we shall advise you to process your payment before a specified Provisional Booking release date and as per the Payment Terms below. Only once payment has reflected in our account, will we proceed to firm up all your bookings and advise you accordingly once all suppliers have confirmed the same. If applicable, we shall require to receive any Balance Due, as per the Payment Terms below, in order to fully secure all your bookings with suppliers for your Tour. Along with a copy of your bank wire transfer/payment confirmations, we shall require a copy of each Traveller’s passport biodata page and a filled and signed copy of your Tour Participation Table (including any dietary/medical requirements and special requests that we should be aware of). Closer to your travel dates, we shall send you all relevant information and documents in preparation for your Tour, and if desired, will be glad to schedule a personal online briefing to cover any last minute questions and uncertainties you may have.

Payment Terms

Tours are confirmed upon receipt of a 30% nonrefundable deposit of the total cost of the Tour, subject to upwards adjustment if required by third party suppliers. Balance payable in full 60 days prior to the Tour start date. Full payment is required if the Tour is booked less than 60 days from the Tour start date. Any payments received will be receipted nett of any bank charges, including any intermediary bank fees. Credit Card payments are subject to a 4.2% surcharge and will only be processed by signing of an Authorization Form by the respective Cardholder(s).

Amendment of Service

Any amendment is required to be requested in writing to Tanzania Serengeti Adventure Ltd. (TSA.) There is a minimum charge of 50 USD per person, per requested amendment. Any amendment is subject to availability and not guaranteed. Amendment cost will be communicated to you prior to any changes. We require enough time to check on any possibility for amendments. Accommodations are subject to change. Tanzania Serengeti Adventure Ltd. reserves the right to increase the tour price in the event of cost increases due to changes in airfares, fuel surcharges, currency fluctuations, park fee increases, government fees, and taxes. Tanzania Serengeti Adventure Ltd. reserves the right to alter the tour without notice.

Cancellation & Refund Policy

All cancellations or reduction in numbers must be notified in writing to Tanzania Serengeti Adventure Ltd. and is subject to the following cancellation fees once notification has been acknowledged :

Tour Confirmation to 61 days before a tour start date – 30% of the total tour price or deposit paid subject to third party supplier increases.

  • 60 to 46 days before a tour start date – 75% of the total tour price.
  • 45 to 0 days before a tour start date – 100% of the total tour price.

Travellers and/or Climbers, are responsible for any fees imposed by hotels, airlines and other third-party service providers due to the cancellation of original travel date bookings. There will be no refunds or prorations on any unused portions of the tour, including but not limited to, road transfers, accommodations, meals and activities, for any reason whatsoever. For a bonafide cancellations beyond our control, we will liase with all third-party suppliers on amending your dates of travel and requesting for credit notes to be issued for future travel. This is not guaranteed and at the time of deferment, we will advise on all non-recoverable costs and deduct those from the future booking credits. Tanzania Serengeti Adventure Ltd. will not be responsible for expenses incurred by Travellers and/or Climbers in preparing for the tour. This includes, but not limited to; visa fees, vaccines, insurance, equipment/gear and other necessary travel arrangements.

Liability

Tanzania Serengeti Adventure Ltd. (TSA.) requires that all, Travellers and/or Climbers, have purchased Comprehensive Travel and Medical Insurance that explicitly and sufficiently covers them for the entire duration of their tour booked through Tanzania Serengeti Adventure Ltd. (ie. Climber’s insurance should cover for high altitude trekking upto 6000 amsl.) Tanzania Serengeti Adventure Ltd. wants you, the Travellers and/or Climbers, to experience this tour safely and comfortably while recognizing that participation in any tour entails risks. Tanzania Serengeti Adventure Ltd. requires that all Travellers and/or Climbers have recognized the inherent risk of injury to themselves or their property from participating in this tour, and hereby, voluntarily assume that risk, regardless of the nature of the injury. All Travellers and/or Climbers agree to release Tanzania Serengeti Adventure Ltd., its shareholders, directors, employees and agents from all liability for any injuries incurred by them, including those caused by negligence or otherwise, and agree to seek no legal recourse in the event of such injury as against Tanzania Serengeti Adventure Ltd. Tanzania Serengeti Adventure Ltd. will not accept responsibility for incidents of any nature involving any Travellers and/or Climbers at accommodations, during all forms of travel and activities for the duration of their tour booked through Tanzania Serengeti Adventure Ltd., its agents and any other third-party service providers. This includes, but not limited to; theft, loss of property, loss of income, illness, accidents, injury or death.

Discover everything you need for your dream safari: from detailed itineraries & transparent pricing to destinations, experiences, and helpful travel insights. Take your time, dive deeper, and let us guide you closer to the adventure you’ve been imagining.

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Our intimate understanding of this region, developed over years of living, traveling, and exploring in

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Accommodations

Where you stay is just as important as where you go. On safari, your accommodation

On safari, embrace the adventure of being in the wild dusty roads, rough terrain, limited Wi-Fi, occasional insects, and sometimes restricted electricity. These are part of the authentic bush experience. While not everything is perfect, that’s exactly what makes it magical. Our team ensures 5-star service and comfort throughout, so you can relax and truly enjoy the real luxury of safari, immersing yourself in nature and exploring Africa at its finest.

What is a safari? | View Our Itineraries

See it all Safari: 18 Days | Wonders of Tanzania

There isn’t a single “best” time – it all depends on what you’d like to experience, your budget, and your travel style. Below is a clear guide to help you choose the right season for your journey:

Dry Season (June–October & December–February)

Mid Season (March & November)

  • A great balance between fewer crowds and reasonable accommodation rates.
  • Weather can be unpredictable with short rains, but safaris remain rewarding.
  • Offers a more relaxed and intimate safari experience compared to peak months.

Green/Wet Season (April & May)

  • The most affordable time to visit, with the lowest accommodation rates.
  • Landscapes are lush, vibrant, and perfect for photography.
  • Parks are peaceful and less crowded.
  • Heavy rains may disrupt some travel plans, so flexibility is key.

At Tanzania Serengeti Adventure, we believe every journey should be as unique as you are. When you plan your adventure with us, you’re not simply booking a safari, you’re creating a personalized experience. We take the time to understand your wishes and preferences, tailoring every detail to match your vision. To inspire you, we also offer a handpicked selection of our safaris and itineraries as a starting point.

Absolutely, Tanzania is considered one of the safest and most welcoming destinations in Africa. Millions of travelers visit every year to experience its wildlife, landscapes, and culture, and the vast majority enjoy trouble-free journeys. Tourist areas such as Arusha, Kilimanjaro, Serengeti, and Zanzibar are especially geared toward visitors, with friendly communities and professional hospitality.

That said, as with traveling anywhere in the world, it’s wise to take normal precautions. Keep an eye on your personal belongings in busy places, avoid walking alone late at night in unfamiliar areas, and follow the guidance of your safari guide or hotel staff. On safari, you’ll be in expert hands, our guides are experienced and trained to ensure both your safety and comfort while you explore the wilderness. The wildlife is incredible to witness, but always best admired from a safe distance, and our team is there to make sure those encounters are unforgettable and secure.

What truly sets Tanzania apart is its warmth. From the moment you arrive, you’ll feel the genuine hospitality of its people; welcoming smiles, eager conversations, and a deep pride in sharing their culture and country with visitors. So yes, you can travel with confidence. Tanzania is not only safe but also a place where you’ll feel genuinely at home while experiencing the adventure of a lifetime.

Together, we’ll design an itinerary that feels truly yours. Whether it’s witnessing the Great Migration, relaxing on Zanzibar’s beaches, or connecting with local cultures, every detail is carefully planned so your adventure is both seamless and meaningful. We’re also honest – safaris aren’t always perfect. There might be bumpy roads, dust, or the occasional delay, but that’s part of being in the wild. What we promise is that our team will always be there to support you, ensuring the highest level of comfort, safety, and care. And if you’re unsure where to start, we’ve curated some of our most loved safaris to inspire you—trips that can be adjusted and refined until they perfectly match your vision.

With us, you’re not just a guest – you’re part of the journey. Welcome to Tanzania, and welcome to the adventure of a lifetime.

Read our Pre Departure Information